Delivery Policy
Last updated: initial draft
This page is a product specification, not legal advice. Only publish delivery commitments Alcoford can actually meet.
Order confirmation
Orders are confirmed only after a quote has been reviewed and accepted by both parties. Submitting an enquiry or quote request does not itself constitute an order.
Quote approval and lead times
Lead times depend on product, quantity and destination, and are confirmed as part of the quote. Regulated products may require additional compliance review time.
Delivery areas
Alcoford delivers across its currently served markets: Togo, Ghana, Benin, Burkina Faso, Côte d'Ivoire and Mali. Delivery outside these markets may be considered on request.
Transport arrangements
Transport arrangements and responsibility (Alcoford-arranged or customer-arranged) are confirmed at quotation.
Customer responsibilities
Customers are responsible for providing accurate delivery information and being available to receive and inspect goods at the agreed location and time.
Delays
Alcoford will communicate any known delays as early as possible. Delivery timelines are estimates, not guarantees, unless explicitly confirmed in writing.
Inspection and damaged goods
Customers should inspect goods at the time of delivery and report any damage or discrepancy promptly, following the process confirmed at quotation.